Frequently Asked Questions
If your question is not answered here, email admin@bugsell.com. We reply within one business day, Monday to Friday.
Shipping & delivery
How long until I get my order?
In the United States, typically 5 to 12 business days in total: 2 to 5 business days to print your item, then 3 to 7 business days in transit. Orders outside the United States take 10 to 21 business days after production. Full detail is in the Shipping Policy.
Why does printing take a few days?
Every item is printed after you order it. Nothing is pre-made and sitting on a shelf. It costs a few extra days, and it means we are not throwing away unsold stock at the end of a season.
Is shipping free?
Yes. Standard shipping is free on every order, anywhere we ship, with no minimum spend — the cost is already accounted for in the price shown on the product page. Within the United States you can upgrade to Express Shipping for $12.95 per order at checkout if you need it sooner. Customs fees and import duties on orders outside the United States are not included and remain the responsibility of the recipient. Full detail is in the Shipping Policy.
Where is my tracking number?
It is emailed as soon as your parcel leaves the print facility. Please check your spam folder first. If it has been more than 7 business days since you ordered and there is still no tracking, email us and we will chase it.
Do you ship internationally?
Yes, and standard international shipping is free. Customs fees and import duties are set by your country, are not included in your order total, and remain the responsibility of the recipient.
Sizing & fit
How do I pick a size?
Use the size guide. It lists real flat measurements in inches for every blank we print on. Measure a shirt you already like and match the numbers — it is more reliable than guessing from S/M/L.
Do the shirts run small?
Unisex tees are cut straight rather than tapered. If you are between sizes, or plan to wear the shirt over a uniform tee, we suggest sizing up.
I ordered the wrong size. Now what?
We exchange unworn, unwashed items with tags attached within 30 days of delivery. You cover the cost of shipping it back, and we cover shipping the replacement out. See Returns & Refunds.
Cancellations, returns & problems
Can I cancel or change my order?
Yes, free of charge, within 12 hours of placing it and before production starts. Email us with your order number. After production starts we cannot cancel, but the 30-day return window still applies. Full terms are on our Cancellation Policy page.
What if it arrives damaged, misprinted, or is the wrong item?
Send us a photo within 30 days of delivery. We ship a replacement at no cost to you and you do not need to return the original. Where a replacement is not possible we refund the item in full.
Can I return something just because I changed my mind?
Yes, within 30 days of delivery, provided the item is unworn, unwashed and has its tags attached. You pay the return shipping and we refund the item price to your original payment method. Original outbound shipping is not refunded.
How long does a refund take?
Once the item reaches us and passes inspection, we issue the refund within 5 business days. Depending on your bank or card issuer, it can take a further 5 to 10 business days to appear on your statement.
What is your full return policy?
See Returns & Refunds.
Products & care
How should I wash it?
Inside out, cold water, tumble dry low. Avoid fabric softener and do not iron directly on the print.
Will the print crack or peel?
Prints are durable when washed as described above, but like any printed garment they wear over time with heavy use. If a print fails within 30 days of delivery under normal wear, send us a photo and we will replace the item.
Will the colour match what I see on screen?
Close, but not exactly. Screen calibration varies, and print placement can shift by up to half an inch. These variations are normal for print-on-demand production and are not treated as defects.
Can you make a custom design for my department or crew?
Often, yes. Email admin@bugsell.com with what you have in mind, rough quantities and the date you need it by. If you supply artwork, you must own the rights to it — see our DMCA & Copyright Policy.
Discounts & payment
Do you have a discount code?
Yes. WELCOME10 takes 10% off your first order and runs until 31 December 2026. Every promotion we run, with its dates and exact conditions, is listed on the Promotions & Discount Terms page.
Do you offer a first responder discount?
Not at the moment. We would need a third-party verification service to run one properly, and we would rather not run it at all than run it on the honour system. If we add one, it will be listed on the Promotions page.
Is it safe to pay on this site?
Yes. Every page uses an SSL-encrypted connection and payments are handled by our payment provider through Shopify's PCI-DSS compliant checkout. We never see or store your full card number.
About the shop
Are you an official department store?
No. Fireline Nomad is an independent apparel shop and is not affiliated with, endorsed by, or licensed by any fire department, emergency medical service, municipality, union or government agency.
Who am I actually buying from?
Bug Media LLC, trading as Fireline Nomad — 1001 S Main St, Kalispell, MT 59901, United States. Phone +1 (945) 200-7451. We design the products and handle customer service ourselves; printing and shipping are handled by contracted print-on-demand facilities. The full structure is explained on our Our Story page.
My question is not here.
Call +1 (945) 200-7451, email admin@bugsell.com, or use the contact page. We answer within one business day.