Refund policy

Returns & Refunds Policy

This store is operated by Bug Media LLC, trading as Fireline Nomad, 1001 S Main St, Kalispell, MT 59901, United States.

This policy covers items you have already received. If you want to stop an order before it ships, see our separate Cancellation Policy.

Summary

30 days from delivery. Item must be unworn, unwashed, with tags attached. We cover the cost when the fault is ours; you cover return shipping when you have changed your mind.

Defects, misprints, and wrong items

If your item arrives damaged, misprinted, or is not what you ordered, email us a photo within 30 days of delivery. We will send a replacement at no cost to you, and you do not need to ship the original back. Where a replacement is not possible, we refund the item in full.

Wrong size

Within 30 days of delivery we will exchange an unworn, unwashed item with tags attached for a different size. You cover the cost of shipping it back to us; we cover the cost of shipping the replacement out. Please check the size guide before ordering, as it lists real flat measurements for every blank we print on.

Change of mind

Every item is printed on demand for your individual order, so returns cannot be resold. We still accept them within 30 days of delivery provided the item is unworn, unwashed, and has its tags attached. You cover the return shipping cost, and we refund the item price to your original payment method. Original outbound shipping charges are not refunded.

What we cannot accept

Items that have been worn, washed, altered, or had tags removed
Items returned more than 30 days after delivery
Gift cards
Items marked Final Sale at the time of purchase
Items returned without contacting us first, as we cannot match them to an order

How to start a return or exchange

Email admin@bugsell.com or call +1 (945) 200-7451 with your order number and a description of the problem. Photos help.
We reply within one business day with the correct return address and instructions. The return address depends on which print facility produced your item, so please wait for it rather than sending the parcel to our business address.
Ship the item back using a trackable service. We cannot process a refund for a parcel that does not arrive.
Once the item reaches us and passes inspection, refunds are issued within 5 business days. Depending on your bank or card issuer, it can take a further 5 to 10 business days for the credit to appear on your statement.

Return shipping costs

Where the fault is ours — a defect, a misprint, or the wrong item — we pay all shipping costs. Where you are returning for size or change of mind, you pay the cost of shipping the item back to us. We do not issue prepaid return labels for change-of-mind returns.

Refund method

Approved refunds are always issued to the original payment method used for the order. We cannot refund to a different card, account, or person. We do not offer cash refunds or store credit in place of a refund unless you specifically ask for store credit.