Shipping policy

Shipping Policy

Every Fireline Nomad item is printed on demand, one at a time, after you order it. Nothing sits in a warehouse. That means there is a short production window before your package ships.

Shipping costs

Standard shipping is free on every order. There is no minimum spend. The cost of carriage is already accounted for in the price shown on the product page, so the total at checkout is the product price plus any sales tax that applies where you live.

Within the United States you can upgrade to Express Shipping for $12.95 per order at checkout if you need it sooner.

Production time

2-5 business days. Apparel is usually ready in 2-3 days. Drinkware, flags, and wall art can take up to 5. Orders received late in the day enter production on the next working day. Orders containing several item types ship together once the slowest item is ready, unless you email us to ask for a split shipment.

Delivery time, after production

United States, including APO/FPO/DPO addresses and US territories: 3-7 business days standard, 2-3 business days express
Everywhere else: 10-21 business days

Total time from order to doorstep in the US is typically 5-12 business days. Orders outside the United States are fulfilled from a different facility, which is why they take longer. Business days exclude weekends and public holidays.

Tracking

You will receive a tracking number by email as soon as your order leaves the print facility. If it has been more than 7 business days since you ordered and you have not received tracking, email us and we will chase it down.

Wrong or incomplete addresses

Please double-check your shipping address at checkout. Packages returned to us because of an incorrect or incomplete address can be reshipped, but you will be charged for the second shipment. If you notice a mistake, email us within 12 hours of ordering and we will try to correct it before production starts.

Lost or damaged packages

If tracking shows delivered but the package is missing, check with neighbours and your local carrier first, then contact us within 14 days of the delivery date. If an item arrives damaged or misprinted, send us a photo within 30 days and we will replace it at no cost. No need to return the damaged item.

Customs and import duties

Orders delivered outside the United States may be subject to customs fees, import duties, or taxes charged by the destination country. Free shipping covers carriage only. These charges are not included in your order total and are the responsibility of the recipient.